Ellery Dress Plum

Welcome to Sunday Best.

These Terms & Conditions apply to all dress hires, purchases, try-on appointments and bookings made through Sunday Best. By placing a booking or using our services, you agree to these Terms & Conditions.

These Terms & Conditions are intended to protect both our customers and our collection, while ensuring every Sunday Best experience is as smooth as possible.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

1. HIRE PERIOD

Your hire period is the period stated on your booking confirmation. The dress must be returned by the required return time on the final day of your hire period. This allows us to prepare the garment for the next customer.

If your hire period ends on a weekend or public holiday, the return deadline will be outlined in your booking confirmation. Customers are responsible for ensuring the garment is returned using the return method provided by Sunday Best.

2. LOOK AFTER YOUR DRESS

Our dresses are loved and worn by many customers, so please treat your Sunday Best piece with care.

Customers must:

• Take reasonable care of the garment throughout the hire period.
• Keep the garment in their possession for the duration of the hire.
• Notify Sunday Best as soon as possible if significant damage occurs.
• Contact Sunday Best promptly if the garment is lost, stolen or damaged.
• Return the garment in the condition in which it was received, allowing for reasonable wear associated with normal use.

Please take particular care around fake tan, makeup, deodorant, perfume, oils and skincare products, food and drinks, self-tanning products, and jewellery or accessories that may snag fabric.

If you use fake tan, we strongly recommend applying it at least 48 hours before wearing your hired garment.

No alterations, tailoring, dyeing, pinning, cutting or other modifications may be made to a hired garment without prior written approval from Sunday Best.

3. DAMAGE, STAINS & REPAIRS

Every garment is inspected before and after each hire. Normal wear and tear is expected with hired garments. However, customers may be responsible for reasonable costs associated with damage beyond normal wear and tear.

Where a garment can reasonably be repaired or professionally cleaned, Sunday Best may charge the reasonable cost of repair or cleaning. If a garment is lost, stolen or damaged beyond reasonable repair, the customer may be responsible for the garment's replacement value.

If damage means the garment cannot be hired to a subsequent customer, Sunday Best may also seek reasonable compensation for directly resulting lost hire revenue. Any damage charges will be assessed on a case-by-case basis, taking into account the nature of the damage, the condition of the garment and the reasonable cost of repair or replacement.

4. RETURNS & LATE FEES

All returns must be lodged using the return method provided by Sunday Best. Tracking information may be recorded for return parcels. Customers are responsible for ensuring their return is correctly lodged and trackable.

If a garment is returned late, a $30 late fee per day may apply. Late fees are intended to cover the reasonable costs and losses associated with a garment being unavailable for its next booking.

If a garment is significantly overdue and has not been returned despite reasonable attempts to contact the customer, Sunday Best may charge the customer for the reasonable replacement cost of the garment, less any applicable amounts already paid.

5. POSTAGE & DELIVERY

Sunday Best recommends allowing sufficient time for your dress to arrive before your event. We recommend placing orders at least 6 business days before your hire start date to allow reasonable time for delivery.

Orders placed within 6 business days of the hire start date are considered short-notice bookings. While we will always do our best to get your dress to you on time, delivery times may be affected by circumstances outside our control, including postal delays, weather, transport disruptions or other carrier issues.

Sunday Best cannot guarantee delivery times controlled by third-party postal or courier providers. Where a delivery issue occurs, we will work with the customer and carrier to resolve it as quickly as reasonably possible.

6. CANCELLATIONS & CREDITS

Hire bookings are reserved specifically for the customer and may prevent the garment from being hired to someone else. Cancellation and credit eligibility may therefore depend on how much notice is provided.

More than 14 days before your hire

If you need to cancel your booking more than 14 days before the hire start date, please contact us as soon as possible. At our discretion, we may offer a credit for a future hire.

Within 14 days of your hire

Cancellations within 14 days of the hire start date may be eligible for a credit at Sunday Best's discretion, depending on the circumstances and whether the garment can be rebooked.

Within 7 days of your hire

Bookings cancelled within 7 days of the hire start date are generally non-refundable and may not be eligible for a credit. Sunday Best may consider exceptional circumstances on a case-by-case basis.

7. IF YOUR DRESS DOESN'T FIT

We strongly recommend using our try-on service where possible, particularly if you are unsure about sizing.

If a dress arrives and you believe there is a genuine sizing or garment issue, please contact us within 3 hours of delivery and before wearing the garment. Please provide photos where appropriate. Do not alter, wash, dry clean or otherwise attempt to modify the garment.

If the issue is confirmed and the garment cannot reasonably be used, Sunday Best will work with you to determine an appropriate solution.

8. TRY-ON APPOINTMENTS

Try-on appointments are available at the Sunday Best studio. A $20 styling deposit is required to secure an appointment. The $20 deposit is fully redeemable against a dress hire booked at the appointment. The deposit is not a separate styling fee when a hire is booked.

Cancellations & no-shows

We understand plans change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Appointments cancelled with less than 24 hours' notice, or missed appointments, may result in the $20 deposit being forfeited.

9. ORDERS & PAYMENTS

All bookings are subject to availability. Sunday Best reserves the right to decline or cancel an order where a garment becomes unavailable due to unforeseen circumstances, including damage, loss or late return from a previous customer.

If we are unable to fulfil your booking, we will contact you as soon as reasonably possible and provide an appropriate remedy. Prices displayed on the website are in Australian dollars and include any applicable taxes unless otherwise stated.

10. GARMENT CONDITION

All garments are professionally inspected and prepared before being sent to a customer. As hired garments are pre-loved and may have been worn by previous customers, minor signs of previous wear may occur.

Sunday Best aims to ensure every garment is supplied in a clean, presentable and wearable condition. If you believe there is an issue with your garment on arrival, please contact us immediately before wearing it.

11. POSTAGE FEES

Postage fees, where applicable, are charged at the rates displayed at checkout. Postage fees may not be refundable where a customer changes their mind, cancels a booking or fails to comply with the return requirements, except where otherwise required by law.

12. MARKETING & COMMUNICATIONS

By providing your email address when making a booking, you may receive transactional communications relating to your order, booking or account. You may also choose to receive marketing communications from Sunday Best. Marketing communications will include an option to unsubscribe at any time.

13. PRIVACY

Sunday Best collects and uses personal information in accordance with our Privacy Policy. Information provided when making a booking may be used to process your order, communicate with you about your hire and provide customer service.

14. LIMITATION OF LIABILITY

To the extent permitted by law, Sunday Best is not responsible for loss or damage arising from circumstances outside our reasonable control, including postal delays, carrier disruptions, extreme weather, natural disasters or other unforeseen events.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

15. CHANGES TO THESE TERMS

Sunday Best may update these Terms & Conditions from time to time. The Terms & Conditions applying to your booking will be those in effect at the time your booking is made, unless a change is required by law.

16. CONTACT US

If you have any questions about your booking, your garment or these Terms & Conditions, please contact Sunday Best at hello@sundaybestdresshire.com.

A LITTLE REMINDER

We want hiring a dress to feel easy. Look after your dress, get it back to us on time and we'll do our best to make sure your Sunday Best experience is a good one.